Privacy policy

Last updated: 7 October 2026.

Privacy policy

Cléorane, operated by Hachani, is the controller of personal data collected for its business. Our store uses Shopify. This policy describes processing related to browsing, orders and contact with customer service.

Data collected and purposes

We process your name, contact details, billing and shipping addresses, order details, payment references, communications and technical browsing data. Data comes from you, your website use and our service providers. Payments are processed by payment providers; we do not store full card numbers on our own servers.

We use data to process orders and returns, arrange delivery, answer enquiries, secure the website and prevent fraud. Legal bases are contract performance, legal obligations and our legitimate interest in providing a secure service. Marketing communications and trackers requiring consent are used only with the required consent. You may unsubscribe from marketing emails at any time.

Recipients and transfers

Necessary information is shared with Shopify, payment providers, suppliers shipping bags and carriers, and with authorities where legally required. Providers may be outside the European Economic Area. Transfers subject to the GDPR must rely on an adequacy decision or appropriate safeguards such as standard contractual clauses. Shopify’s practices are explained at https://privacy.shopify.com.

Cookies, retention and security

The website uses cookies necessary for its operation. Optional analytics or advertising cookies, when enabled, are subject to your choices and required consent. Data is retained as needed to process orders, meet accounting retention requirements and handle disputes, then deleted or anonymised. We implement appropriate security measures; no transmission is entirely risk-free.

Your rights and requests

Subject to legal conditions, you may request access, correction, erasure, restriction, portability or object to processing and withdraw consent. Write to contact.cleorane@gmail.com; proportionate identity verification may be needed. You may also complain to the CNIL (https://www.cnil.fr) or your country’s competent authority. Policy updates are published on this page.

Publisher and contact details

Cléorane is operated by Hachani, a sole trader. Website: cleorane.com. Address: 8 Boulevard de Champaret, 38300 Bourgoin-Jallieu, France. SIRET: 93461862000017. EU VAT number: FR62934618620. Contact: contact.cleorane@gmail.com.